should embrace a philosophy
of Total Quality with an emphasis on prevention rather than detection. The
enterprise should focus on technology, quality, reliability, service and
costs in order to make innovative solutions available to customers with
minimum total cost.
process improvement occurs within the context of:
Total Customer Satisfaction
Reduction of implementation and manufacturing costs
Reduction of delivered defects and associated field support costs
system review of the enterprise or vendors
quality system review is an assessment to evaluate the continuing health of
the quality system of a business or supplier. The review can reflect an overview
of the enterprise or supplier, recognize achievements, point out shortcomings
and opportunities, and offer recommendations for continuous improvement.
OROCA LLC can assist your enterprise prepare for quality audits such as ISO
or by customers who may be doing a supplier quality audit.
Product ship acceptance process, criteria, and checklists
Knowing when a product is ready for shipment and
when an enterprise is ready to market and support that product can be difficult.
OROCA LLC provides assistance in the development and refinement of systems
which ease the management and decision making challenges of ship acceptance.
Well in an Audit
presentation that has been used to prepare every member of a small corporation
for an upcoming customer audit.